Please give a warm welcome to our new Support Specialist, Matt Easterbrook!

Matt has come to us from quite a different background to the usual helpdesk suspects — he spent eleven years producing high-quality caffeinated beverages for people just like the ones he now works with. After moving here in 2012 (from NZ, bro!) for the improved working conditions in hospitality, he has since built a family and decided that the unforgiving hours of cafe work were no longer a priority for him. With such an extensive history in customer service, his personal approach to support and attention to detail is outstanding. He loves helping and teaching people new things, and looks forward to building long-lasting relationships with all of our clients.

We've had Matt on the team for just over a week now, and he's absolutely nailing it. Along with main man Dan, we think we've got the best support in the business.  

As the sun sets on another year we're taking the time to look back on the last 12 months.

Here are some thoughts from the team:

Since we pushed our first Jack Marlow website live in 2009 we've had the opportunity to develop some fantastic long-standing relationships with our clients. 2015 was a really great year for us going back to some of our older clients and making sure their websites are up to 2015 standards, are fully responsive and reflect their business in 2015.

Not only is the web a completely different animal these days but many of our clients have expanded their businesses, changed their focuses or restructured! We've got a few more redesigns and re-brands to launch in the new year which I'm itching to announce but for me the highlights of 2015 were working on and re-launching the Riverina Tourism websites, Lower Plenty Dental and Hemden all with stunning looking and fully responsive websites.

Elise Kumar, Front End Developer

Being the newest member of the Jack Marlow team, 2015 was a thrilling ride for me. I got the opportunity to acquaint myself with long time clients like Rivkin, Lower Plenty Dental, Riverina Tourism and Ud...

Today is a big day in the history of Jack Marlow. Our brand new website is now live, and we're introducing three new products.

Our New Website

It seems a weird thing for a Digital Agency to have no website, but it's also surprising how many don't! We've collaborated with a couple of small firms over the last year and a half or so whose websites consist merely of a logo, an email address, and a phone number - but they still produce great work. The old adage that the plumber's house has the worst pipes probably applies here.

It was with that fact in mind as a consolation that I decided a little while back (after Google's Mobile Update) that we were better to have no website than to have our old non-responsive site still up. This year has been so busy with client work that it's taken a while for us to replace our old clunker with an up-to-the-minute responsive site but it's a great feeling to launch something for ourselves that's up to the standard of work our team produces for our clients these days.

We've also simplified and modernised our brand and brought it into line with our new products :)

I'd love to know your thoughts on our new site - drop us a line in the comments below.

Introducing Truss

Over the years we've evolved from a small general purpose digital agency into a firm who specialise in certain kinds of problems - Integrations, Management Systems, websites for Wholesale...

What a start to the year! We've had a supremely busy first quarter of 2015 - we've moved into a new office and now need to grow our team to keep up with the flow of work.

If you'd ever tried to get a park near our William Street office, you'll be relieved how much easier it is now; our new digs in Abbotsford are up and running. This new space will give us room for the next stage of our growth and the central but not-too-central location makes it easier for us to get out and see clients - and for clients to come visit us.

A big thankyou to our clients both long-standing and new for your support; we look forward to continuing to grow with you, and would love you to pop in for a coffee and a chat if you're ever near Yarra St!

We're literally bursting at the seams with new work, so the first new hire for the year is a junior technical support / customer service team member to work with us full time and help us stay on top of everything. Are you a well-organised customer service superstar looking to get into web? Do you know someone? Please get in touch here:

We've got some exciting announcements coming up in April - some projects we've been working on for the last few months are finally coming to fruition and we can't wait to show you!

We're very proud to have been working with the Society for Mental Health Research and the ABC over the last few months to help pull this week's Mental As... campaign together. It's great to be able to work on projects in aid of such an important cause and an honour for us to again work with Professor Pat McGorry, 2010 Australian of t...

To celebrate such a successful year for us all here at Jack Marlow, we'll be closing up at 3pm tomorrow (Friday, December 16) and heading out for some Christmas cheer.

If you require support during this time, please leave us a message on 1300 932 243 and we'll be sure to get back to you.

The Jack Marlow office will be open every day (excluding public holidays) over the Christmas period for any support queries. No rest for the wicked!

Some of us are taking a short break, but if you have an urgent request, a member of the support team will be here to handle it.

2011 has been quite eventful for us; rapid growth, a (huge) new office, new st...

It's moving day here at Jack Marlow HQ!

Having outgrown our current office space, it's time to leave the wind and water views of Docklands, and make our way to fabulous Flinders Lane. We're all pretty excited about setting up camp in the heart of the Melbourne CBD (and having access to lots and lots and LOTS of coffee shops!).

We are still hard at work while desks are being dismantled around us, so there will be no interruption to support services during business hours, and absolutely no interruption to network services at all.

Thank you to our clients for your support thus far - we look forward to growing with you. Especially now that we have the floorspace to ...

Hi. I'm Kieran Morrissey.

Two and a half years ago, I started this business with Mark Stevens. As well as being a 50% shareholder and director, I built our network, wrote the software we build our websites with, and have handled our more technically challenging projects.

Last week, I bought the other half of the company.

Since the beginning of 2009, Jack Marlow has built hundreds of websites, grown from three to six (sometimes seven) people in the office here, and we now haul a pretty serious volume of data, traffic, and business for our clients each month.

Since the beginning of 2009, Twitter has grown from 75 million users to 200 million, the ASX 200 h...

2010 is winding up and, like many of our business partners, clients and friends we're absolutely run off our feet!

2010 has been an absolute cracker of a year for us; new staff, exciting projects and some major upgrades and improvements to the Jack Marlow CMS.

Here's to a relaxing break and a prosperous and enjoyable 2011.

Holiday Trading Hours

The Jack Marlow office will be closed from noon on 24 December and will re-open at 9am on Monday 10 January.

During the holiday period we'll be monitoring voicemail so if anything urgent comes up please leave us a message on 1300 932 243 and we'll be sure...

We're too busy to blog properly so we figured we'd just spam everyone with job ads :) Normal transmission will resume shortly...

Jack Marlow is looking for a motivated "hunter" to sell our innovative Content Management System (CMS) powered websites to SMEs. This is a great opportunity to deliver state-of-the-art, feature-rich websites including unique marketing tools with real benefits for potential customers.

Jack Marlow is a boutique web development company embarking on a huge growth phase and we want you to be a part of it!

The successful candidate will be:

  • A self starter with at least 2 years sales experience (prefer...