Blog News and comments from the team on Jack Marlow, Truss, and our clients

This may come as a surprise to you, but Jack Marlow’s Support Team takes quite a few calls each day. In spite of our 99.9% uptime (hey, we think it’s worth bragging about!), we field heaps of requests all day long about websites - ranging from accidental deletes and oopses, to site capabilities or mysterious-seeming error messages.

We’ve helped hundreds of businesses get online, and along the way we’ve learned a few tricks. As you’re getting your business online, sooner or later you’re bound to hit a bump or two. Whether you're after tech support from Jack Marlow or anywhere else, knowing the right steps to get help can make all the difference.

As any new website owner can tell you, getting all the nuts and bolts of an e-commerce site worked out can be a lot of work. When you sell online, one of the most important things you'll need to work out is your payment methods - what system you will use to process the transactions that go through your shopping cart. If you’re accepting payments directly through the website and you’re in Australia, you have two main options: a Payment Gateway/ Internet Merchant Facility combo or PayPal.