Want to join the Jack Marlow Team?

Jack Marlow is looking for an enthusiastic and well-organised people person to help our support capacity keep up with the rest of our business - and we want you to grow with us!

The successful candidate will spend the first few weeks receiving on-the-job training in handling support calls and tickets from our clients.

After a few weeks, you will then step into a team leader role, and help us build a team of casual support staff. From this point you will be responsible for rostering the support team, monitoring its performance and workload, handling escalated support issues and reporting to the directors.

The support team will be expected to field all inbound calls to our primary phone numbers (we don’t believe in IVRs) – but will pass sales calls on to the appropriate staff.

The successful candidate will be:

  • Professional and calm under pressure
  • Highly organised and capable of organising others
  • Relaxed, friendly, and patient with our customers
  • Enthusiastic and knowledgeable about the web
  • Excellent on the phone
  • A quick learner
  • Customer focused
  • Able to take responsibility for problems and make a solution happen

You will need hands on knowledge and experience with the following applications:

  • All common web browsers
  • Dynamic websites (CMS driven)
  • Common Email Client Software, including Microsoft Outlook, Outlook Express, Mac OS X Mail, and Mozilla Thunderbird.

Please apply if you have:

  • Experience in a technical support role (Level 2 or above preferred)
  • Leadership experience of any kind preferred
  • Excellent teamwork skills
  • An aversion to jargon and buzzwords
  • The ability to explain technical concepts to non-technical people
  • An enthusiasm for the web and for great customer service

This is a full time (9-5) position, based in Docklands. Our support hours are 9am to 9pm, so some flexibility will be possible once you have established the initial team. This position offers an excellent opportunity for advancement into a management role as the business grows.

Please address your application and current CV to Elise Kumar.

Apply online now! This position has now been filled.

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